Orders typically ship within 2–3 business days of being placed. Delivery time after that depends on your destination and the shipping service you choose: Standard, Expedited or Express. The options, their costs and any carrier estimates are shown at checkout for your address. Dispatch may take longer during sale periods, peak season, or public holidays. More detail on the shipping & returns page.

Shipping is free on Canadian orders of CAD $120+ and US orders of USD $100+, and on domestic Indian orders over ₹2,500. Below those thresholds the rate is calculated at checkout based on your destination — urban addresses cost less than remote or northern communities.

Unused items in original condition can be returned within 30 days of delivery for a full refund to your original payment method. Items specifically marked as final sale on the product page cannot be returned. To start a return, sign in and open the order in your account, then click "Start a return".

Yes — unused items in original condition can be exchanged within 30 days of delivery. To exchange, start a return through your account and place a new order for the item you want. You don’t need to wait for the refund; it follows once the return reaches us.

See our care guide — it covers daily care, the cleaning ladder, and what to do if something needs attention.